Case Study
HowaRegionalNon-ProfitAutomated60%ofDonorInquiries
60% reduction in manual inquiry handling, freeing team for high-value donor relationships
60%
Inquiries Automated
Donor questions handled without human intervention
18 hrs
Weekly Time Saved
Staff hours redirected to major gift cultivation
< 2 min
Average Response Time
Down from 24-48 hours previously
23%
Donor Satisfaction Increase
Based on post-interaction survey scores
The Challenge
Overwhelmed development team spending 30+ hours weekly on repetitive donor inquiries
- Development director and small team manually responding to donation questions
- Donor response times averaging 24-48 hours during peak seasons
- Staff burnout during annual giving campaigns
- Missed opportunities due to delayed follow-ups
Our Approach
Custom AI agent to handle common donor inquiries with human escalation for complex cases
- Deployed AI agent integrated with existing donor management system
- Trained on 2 years of donor interaction history
- Built escalation paths for gift planning and major donor inquiries
- Implemented 24/7 availability with branded, conversational responses
6 weeks from kickoff to launch
“The AI agent they built handles 60% of our donor inquiries automatically. My team can finally focus on building relationships instead of answering the same questions.”
Linda M.
Development Director
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